Write to [email protected]. Messages in plain English are easiest for us to handle. We read what comes in, but we can't promise a reply time, and we never ask for passwords or payment.
Before you write
Many download errors clear up on their own. Check that the video still plays in TikTok, wait a minute and try again. The basic guide explains what TikMate can and can't fetch, which answers a lot of questions.
Reporting a download problem
Tell us what you tried, so the issue can be reproduced:
- the TikTok link you pasted;
- your device and browser, for example an iPhone with Safari or a Windows laptop with Edge;
- the message shown under the box, word for word if you can.
Copyright
Rights holders who want a video blocked will find the details on the copyright page.
Privacy questions
Questions about data go to the same address. The privacy policy lists what we log, why, and when it's deleted.
Account trouble on TikTok
We're not TikTok and can't see or change anything in your TikTok account. For a locked account, a removed video or a missing comment, contact TikTok through its app.